technology
The Silent Cost of Predictive AI: How Proactive Agents Can Undermine Customer Loyalty
The Silent Cost of Predictive AI: How Proactive Agents Can Undermine Customer Loyalty Predictive AI that constantly anticipates needs can backfire, turning convenience into frustration and eroding the very loyalty it aims to build. When Anticipation Oversteps: The Psychological Toll on Customers * Unsolicited suggestions feel intrusive and reduce perceived autonomy.